FAQ

Adult and Senior Services Division: The Adult and Senior Services Division responds to the economic, social and emotional needs of the adult and older citizens of South Windsor. This is accomplished through social service delivery, senior center programming, outreach and other supportive services.

1. How old do I have to be to be a “senior”?
   For most of our programs, age 55. For our transportation services and our lunch program, age 60 (federally funded).
    
2. Where is the food bank and how many families use it?
   The food bank is located at the community center on Nevers Road. Over 200 families are registered and about 75 families use it monthly. Donations are always accepted.
    
3. Who qualifies for transportation and where do you go?
   You must be 60 or over, or under age 60, you must be on Social Security Disability. We provide rides to medical appointments, grocery stores, errands such as hair appointments, library, post office, and to the senior center for activities. A brochure with detailed info is available.
    
4. What programs are available to low income families?
   Energy assistance, food and fuel bank, special needs fund, and we also assist people with state and federal programs. Caseworkers are available to meet in the office or will make home visits.

Youth and Family Services Division: The Youth and Family Services Division serves to enable South Windsor youth and families to achieve and maintain personal and social well-being by providing emotional support, helping to develop essential life skills and creating a greater sense of community.

1. What is a Youth Service Bureau and how many exist in Connecticut?
   Youth Service Bureau’s (YSBs), are mandated by the state to be the primary prevention hub of their community to plan, coordinate and implement resources and opportunities for children, youth and their families to be healthy and responsible members of their communities. There are 102 YSBs that serve 145 towns in CT.
    
2. How are you different from the Recreation Department?
   While we also plan and facilitate programs that focus on skill building and wellness for kids and teens, our focus is on drug and alcohol prevention, mental/behavioral wellness, parent education, mentorship, giving back to the community and keeping youth out of the juvenile justice system.
    
3. Who goes to the Teen Center and what is there to do there?
   The Teen Center is open for middle school and high school students on certain days. This drop-in center offers a variety of games, while staff implements teaching moments on a variety of topics such as mindfulness, drug and alcohol prevention and healthy relationships.
    
4. What is a Juvenile Review Board (JRB)?
   A JRB is a process intended to divert first time offending youth from the juvenile court system who have been charged by the police with a misdemeanor. The youth sits in front of a board and answers questions and completes requirements that the board has decided could repair any harm caused and prevent any future offenses.