Public Safety Dispatch

The communications center at South Windsor Police headquarters is the recognized PSAP (Public Safety Answering Point) for the Town of South Windsor. As a vital public safety position, it is required that we have minimum staffing of 2 dispatchers on duty, 24 hours a day, every day. All 9-1-1 calls for any type emergency come to the police communications center. The center is staffed by two people 24-hours a day/every day of the year. Calls are tracked and managed using a computer aided dispatch system (CAD). Dispatchers are responsible for dispatching all emergency services to include police, fire, medical, mutual aid and Lifestar. As the only department staffed 24 hours a day in South Windsor, our dispatchers facilitate communications among all town agencies after hours, including Pollution Control, Health Inspectors, Building Inspectors, Town Highway, etc.

Statistical Information

  • 24 hours a day / 365 days a year communication center
  • 10 years experience on average per Emergency Telecommunicator
  • 33,329 calls for service received in 2014


  • 16 weeks of training for all new dispatchers in all aspects of emergency service dispatching in-house
  • 4 hours of state mandated 9-1-1 system training
  • 1 week Basic Emergency Telecommunicator School
  • 3 days of Emergency Medical Dispatch (EMD)
  • Periodic training classes are attended by personnel throughout the year in subjects such as:
    • Domestic Violence Call Handling
    • Bomb Threats
    • Critical Incidents
    • Tactical Dispatcher Training
    • Diversity Awareness
    • Advanced Fire Dispatch
    • Advanced Police Dispatch
    • Water/Ice Rescue
    • Suicide Intervention
    • Stress Management
    • Hostage Situations

Primary Equipment

  • 9-1-1 Telephone System
  • 7-digit Police & Fire Phone System
  • Computer-Aided Dispatch (CAD) System
  • Primary Radio Terminal
  • Secondary Radio Systems
  • Department of Motor Vehicles (DMV)/NCIC Computer System
  • Mobile Data Terminal (MDT) System
  • Hospital Status Monitor via Intercity
  • Paper Data/File Management


  • Entry of Wanted Persons into Computer System
  • Monitor Building/Alarms
  • Monitor Prisoners/Processing
  • Monitor Building Security Cameras
  • Monitor Patrol Units/Specialized Units
  • Contact After Hours Contacts (Public Works, Parks & Recreation, Town Buildings, Town Property, etc.)
  • Dispatch Police, Fire, EMS
  • Provide Emergency Medical Dispatch (EMD)
  • Receive Walk-Up Headquarter Lobby Complaints/Dispatch Appropriate Units