Concrete Issues - State of Connecticut Information

The Connecticut Department of Consumer Protection is here to provide homeowners with information about resources that can help determine if their concrete foundation is damaged, and help find potential options for repair. The Connecticut Department of Consumer Protection and the Connecticut Insurance Department are among the resources homeowners can consult regarding foundation concerns.

While the Department of Consumer Protection gathers information from concerned consumers, the Insurance Department is helping potentially affected homeowners with any insurance related questions or complaints. Residents are encouraged to email individual insurance related questions to cid.ca@ct.gov, or call the Insurance Department at 800-203-3447.

What you need to know:

• During your conversations with experts about potential damage to your foundation, make sure you reference cracks in your foundation walls and floor individually. This will help the experts provide you with an adequate recommendation for repair.

• Cracks may take ten or more years after the foundation is poured to develop. Many of the homes with damage were built in the 1980’s and 1990’s.

Beware of scams:

Make sure you're using a registered and reputable contractor. Anyone contacted by a contractor offering to repair or replace faulty concrete should be wary of possible scams. Take a look at www.elicense.ct.gov to verify their registration.

What you can do:

Talk with a professional engineer about testing the concrete in your home for damage, and their recommended next steps for repair.

You can verify that your professional engineer is licensed, and your home improvement contractor is registered at www.elicense.ct.gov.

Contact the Connecticut Insurance Department to work through any insurance related questions or complaints.

If you have other questions or need support, please contact the Department of Consumer Protection at dcp.concrete@ct.gov.